Information and Assistance

Information & Assistance

Information & Assistance Specialists provide unbiased, objective information and assistance about a wide variety of topics, including:

• Aging services and supports                                                                             
• Disability conditions, services, and supports
• Long-term care including

- Living arrangements (assisted living, nursing home, or other settings)
- Paying for long-term care (private pay, long-term insurance, publicly funded long-term care)
- Long term care services (home care, care management, respite)

• Financial resources – including housing, energy assistance  Information & Assistance                             
• Housing – including senior, low-income, accessible options
• Transportation
• Nutrition – including food pantry, home delivered/congregate senior dining
• Home maintenance – including chores, modifications, and home safety
• Caregiver services and supports
• Legal resources – including consumer rights, advocacy, complaints and grievances

Options Counseling

Information & Assistance Specialists also provide Options Counseling. Options Counseling is a person-centered, interactive, decision-support process. It is more in depth than just providing a list of services providers or programs. Options Counseling can cover many of the topics listed above.

Options Counseling may be offered if you have

• Limited ability to communicate
• Barriers advocating for yourself
• Limited support system
• Limited capacity to act on information provided
• New or advancing health conditions
• Life altering event or situation
• Significant changes in circumstances
• Limited financial resources to fund needed services

Contact the ADRC Information & Assistance staff at (262) 335-4497 or by Email.