Human Services Department

Washington County Human Services Department will, with dignity and respect, offer responsive and effective community programs to individuals and families challenged by disability, economic hardship and safety concerns.  Our commitment is to help facilitate self-sufficiency for those we serve and enhance the quality of life in our community.

Through our three divisions of Behavioral Health, Children and Families and Economic Support, the dedicated staff of the Human Services department strives to support individuals and families as they achieve self-sufficiency and social well being.

For more information: 
Behavioral Health - (262)335-4600

Children & Families - (262)335-4610
Economic Support (262)335-4610

To review the Human Services Department's Privacy Practices, click this link.


A unit of the Behavioral Health Services division, Acute Care Services is a State-certified 24/7/365 Emergency Mental Health Services Program that partners with the community to empower individuals and families during a crisis.  Primary focus on client-centered, least-restrictive crisis intervention and treatment.  Services provided without regard for ability to pay.

For more information email :

CRISIS LINE      (262) 365-6565
TOLL FREE       1(866)906-6565

Acute Care "Crisis"

Serves as an INITIAL POINT of contact for emergency mental health and substance abuse needs, crisis intervention, suicide risk assessment and safety planning, parent/child conflicts and other behavioral health emergencies.

Strives to address the IMMEDIATE SAFETY CONCERNS facing those struggling with mental health or substance abuse issues.

Will assess INDIVIDUAL AND FAMILY NEEDS including counseling, parenting, mental health, alcohol/drugs, grief issues, inpatient or detoxification from alcohol, parent/child conflicts and family issues.

Help individuals and families DEVELOP PLANS OF ACTION that promote problem-solving and positive choices, including assessment, safety planning, short-term case management, treatment referrals and follow-up services.

PROVIDE COMMUNITY EDUCATION AND OUTREACH to promote an increased understanding of the Washington County Human Services Department.

Services include:

  • Telephone crisis counseling, intervention and stabilization
  • Mobile face-to-face intervention whenever possible
  • Treatment Information, Referral and Facilitation
  • Mental Health assessment
  • Suicide Risk Assessment and Safety Planning
  • Crisis Prevention Planning
  • Grief Counseling
  • Parent/child Issues
  • Walk-in services available
  • Follow-up services
  • After-hours Adult Protective Services assistance
  • Least restrictive treatment without regard for ability to pay

 CRISIS LINE      (262) 365-6565
TOLL FREE       1(866) 906-6565

Additional services available to the community include:

  • Critical Incident Stress Management Debriefing;
  • Educational Presentations;
  • safeTALK - Suicide Awareness for Everyone;
  • Applied Suicide Intervention Skills Training – ASIST


(262) 365-6565


9 - 1 - 1

To learn more about suicide prevention in Wisconsin go to

 prevent suicide

                            W I S C O N S I N
P A R T N E R I N G  T O  S A V E  L I V E S  I N  O U R  S T A T E

            For 24/7 crisis help you may also call the

                     1-800-273-TALK (8255)



Please do not use use CRISIS CHAT during an emergency. 

Live chat by SightMax
More comfortable "chatting" about your feelings?  Find it easier to "chat" than talk on the phone?  Use crisis "chat" to  discuss your feelings, get suggestions, or share what has been helpful with a trained crisis counselor.  Click the link above to "chat" with a crisis counselor in real time.  Crisis "chat" should be used for non-life threatening situations.


If you are experiencing a suicidal or life-threatening crisis, PLEASE CALL (262) 365-6565 OR   9 - 1 - 1 rather than using the "chat" feature.

If you are in need of housing or shelter resources, contact the

Homeless Partnership Includes:

Family Promise of Washington County                                                        
(262) 353-9304

Friends of Abused Families

(262) 334-7298 - 24 Hr Crisis Line
(262) 673-7298 - Hartford Crisis Line
(262) 255-9488 - Germantown Crisis Line

The Youth & Family Project

(262) 338-1661

Washington County Human Services

(262) 335-4600

Salvation Army
(262) 335-4610

St. Vincent DePaul
(262) 334-7291 - 420 N River Rd West Bend
(262) 673-6980 - 52 S Main St Hartford
(262) 644-4949 - 445 E Washington St Slinger            


Feeling stressed - Anxious - Struggling - Need encouragement or Support? 
Having a Bad Day, Feel better texting rather than talking?

Text "Hopeline" to 839863
Confidential Help and Support are just a Button Away!

Service provided by The Center for Suicide Awareness

Manager      Alicia Leslie      (262) 335-4600


Mental health and substance abuse issues affect both children and adults and can interfere with health, family, work and/or education.  Often recognized as depression, anxiety, disruptions in mood or behaviors that are unusual, individuals and families struggle to cope.  Such problems can range from mild to persistent with a biological basis. Mental Health and Substance abuse issues are treatable!  Our Behavioral Health professionals are trained to provide effective prevention, early intervention and treatment services to assit individuals and their families along the road to recovery.
Services include:


A State-certified 24/7 Emergency Mental Health Services Program that partners with the community to empower individuals and families during a crisis. 

For more information, see the ACUTE CARE SERVICES - CRISIS INTERVENTION TEAM tab on this website or email

If you are experiencing a mental health crisis, please call
(262) 365-6565


Lifespan Clinical Services is a State certified outpatient treatment program.  Clinicians empower clients to improve the quality of their lives through encouraging them to make changes where necessary, take personal responsibility, maximize independence, and strengthen interpersonal and family relationships.  The therapy setting provides privacy, safety, and acceptance to promote and enhance the individual's feeling of dignity and self-respect.  Services include:


  • Assessment
  • Individual, Family and Group Psychotherapy
  • Medication Assistance Program
  • Psychiatry
  • In-Home Therapy and Case Management Services
  • Critical Incident Response Services

For more information or to schedule an appointment
call  (262) 335-4600


CTS is a community based program that provides treatment and education to assist individuals with issues relating to severe and persistent mental illness.  Our mental health specialists will work with you to help you achieve your personal recovery goals, offering choices to the fullest extent possible.  We recognize that each person is unique and focus our efforts to meet your needs, creating an individualized recovery oriented program that promotes improvement, recovery, quality of life and dignity.  Services include:


  • Community Support Program
  • Comprehensive Community Services
  • Targeted Case Management
  • Outpatient Therapy
  • Psychiatry
  • Medication Management
  • Nursing Support
  • Group Therapy

For more information or to schedule an appointment
call  (262) 335-4600


   Education to increase awareness and reduce
   risky behavior and promote positive lifestyle choices.


   Outpatient assessment and treatment, intensive
   outpatient, case management and residential
   treatment services.

   Engaging with others for sharing, helping and support.

   In-school support for children challenged by emotional
   and mental health issues.

   Supportive living services to promote successful
   independent living. 

   Supported employment services.


   Inpatient mental health and alcohol detoxification
   services available.

If you are in crisis and need emergency mental health or alcohol detoxification services, 24 hours per day call (262) 365 - 6565

For more information regarding Alcohol and Other Drug Abuse education, family support, community prevention efforts and Driver Safety Plans contact ELEVATE at (262)677-2216

Agency Fax # (262) 335-6827

Manager     Coral Kline      (262) 335 - 4610

Strengthening Families, Protecting Children and Enhancing Our Community


The services of the Children and Families division support and enhance safe, responsible family functioning and the protection of children and our community.  We help families to identify unsafe/risky behaviors and overcome struggles that limit ability to properly care for their children, including those challenged by disabilities.  Our juvenile supervision services hold young people accountable for their behavior and assist them in developing the skills and abilities necessary to lead a safe productive life.



Assistance is provided through:


  • Child Abuse and Neglect Services - Supervision, safety, case management, counseling, out-of-home placement

    The Department has statutory responsibility for investigating situations where it is suspected that children have been physically, sexually or emotionally abused or neglected. Safety intervention services are provided to the child while family assessment and services are initiated. While providing protection for the children, the focus is on assisting the family to successfully manage stressful situations and enhance their ability to function as a responsible, nurturing unit. Coordination with mental health services, parent education programs, law enforcement, schools, and substance abuse programs is important to ensure the needs of the children and parents are met.

    Services may include: 
          -Investigation & Assessment for Physical, Sexual or Emotional Abuse or  Neglect Situations
          -Safety Services & Plans
          -Family Based Counseling
          -Parenting Skills Training
          -Supervision & Case Management
          -Out of Home Placement

    To report possible child abuse or neglect situations call Family Intake at (262)335-4888.

    Prevent Child Abuse Wisconsin
    Child Welfare Information
    Kinship Care

  • Juvenile Justice Services - Supervision, restitution, community service, out-of-home placement

          The primary goal of Juvenile Justice Services is to prevent or reduce uncontrollable and/or delinquent behavior.  In addition to redirecting the juvenile's behavior, attention and intervention efforts are given to strengthen parental control and functioning.  The balanced approach of juvenile justice addresses community protection, youth accountability and the development of the youth's and parent's competencies.  Services are court ordered and frequently utilize collateral resources.  Close coordination with law enforcement, schools, Court System, District Attorney's Office, and other counseling service agencies are maintained. Washington County utilitizes Trauma Informed Care and Evidence base practices with our youth in order to reduce recidivism rates and help youth to become responsible adults.

  • Family Court - Legal custody and physical placement studies

  • Foster Care Services - Recruits, licenses and trains foster parents to insure safe, suitable foster homes when needed

    What is Foster Care: Foster care is 24-hour care provided by licensed foster parents when it is not safe for a child to remain in their natural home.
    Who are foster children: Foster children range in age from 0-21 years old, all foster children have unique backgrounds,
    experiences, personalities, strengths and weaknesses. Many foster children have been victims of physical or sexual abuse and some have suffered neglect.  Some may require care for physical or emotional challenges and some children or infants may require medical care.
    Requirements: The basic requirements to be foster parents are that you must be 21 years of age or older and be a responsible, mature individual.  The licensing worker will get to know you and your family better through interviews, home visits and assessing paperwork.  The licensing worker will meet many times with you over the course of licensing to discuss your background, foster care and any questions you may have.  Specific requirements of foster parents can be found in DCF 56.
    Responsibilities of a foster parent include, but are not limited to...
    -Providing a nurturing environment
    -Providing routine family life
    -Participating in the child's school and daily activities
    -Providing care and supervision as appropriate
    -Arrange and transport to doctor appointments, school events, family visits
    -Support the plan social workers have put in place to keep the child safe
    -Assist with family visits and interactions
    These responsibilities are very rewarding and can make a big difference in a child's life.

    Foster Care Payments: The foster care monthly payment is based off of the needs of each individual child.  The rate is intended to cover costs of food, clothing, housing, personal needs, transportation and other basic monthly expenses.

    -Foster Children can't share rooms with your children: Children must have their own bed, but may share a bedroom with another child of the the same sex.
    -Foster Parents can't work: While it is preferred to have one stay at home parent, foster parents can be employed as long as work schedules do not conflict with parenting the child(ren) in the home.
    -Children enter foster care because they committed a crime: Majority of foster children enter foster care through no fault of their own, but because of abuse, neglect or abandonment but their caretakers.
    -I must own my home to foster or adopt a child: Foster Parents can own, rent, or be in the process of buying a home, apartment or condo.

    For more information or questions about foster care contact us at (262)365-5100 or


  • Children's Long-term Support Services (CLTS) - HSD oversees children's long-term support services in Washington County which includes Birth to Three, The Family Support Grant and Children's Long-Term Support Waivers.  In Washington County to determine if your child is eligible for disability related services, all state-mandated Functional Eligibility Screening is done through Compass Wisconsin. Please call Laurie Grable at 920-470-0726 to set up an appointment.

          The CLTS services could include:
          -Adaptive aids
          -Service coordination
          -Communication aids
          -In-home treatment therapy
          -Daily living skills training
          -Home modifications
          -Supportive homecare

           This funding is last resort and services must be directly related to a child's
           disability in order to help families support their children within their own home.

  • Child Care Certification -

    Certified child care is provided within the provider's home. A certified provider may care for a maximum of six children at one time. Certified child care providers are regulated under WI Dept. of Children and Families Chapter 202. Washington County Human Services Certification staff approves and monitors certified child care providers in Washington County. To learn more about becoming a certified family child care provider, please call 262-335-4687.

    • Application Process
    • Training Requirements
    • YoungStar Rating System
    • Child & Adult Care Food Program


    Q: Where do I find information about becoming a certified family child care provider?

    A: For information about becoming a certified family child care provider, please call Washington County Human Services at 262-335-4687.



    For more information on any
    of the programs please call (262)335-4610.
           Agency Fax # (262) 335-4709

Manager     Sandy Potter       (262)335-4610

Providing Help to Make It Through Challenging Times

Limited incomes and unexpected financial problems can make it difficult to provide a healthy, safe environment for individuals and their families.  Our Economic Support division, through the Moraine Lakes Consortium, offers financial assistance programs to help financially troubled residents of Washington County sustain or improve their quality of life.  Our experienced staff will work with you, guiding you through the process to ensure best results.

We have a new MyACCESS  app for your smartphone! Its a free mobile app that helps people manage their benefits. You can submit proof by taking photos of documents and uploading.  You can also check the real-time status of submitted documents!

How to create a MyACCESS mobile app account
How to check your benefits
How to submit documents




BadgerCare Plus

BadgerCare Plus is a health care coverage program for low income Wisconsin residents.  Cooperation with the child support agency is a requirement of the BadgerCare Plus program.  If you are over the income limit for Badger Care Plus, you may be eligible for insurance at a reduced cost through the Federal Marketplace. For information or to apply, visit:


To find out if you qualify or to apply go to or contact Moraine Lakes Call Center at 1-888-446-1239 to apply.

BadgerCare Plus
Apply for BadgerCare Plus


      **Effective January 1, 2014 BadgerCare income limits changed and some individuals will have to get their Healthcare through the Federal MarketPlace.  Click on the links below for more information on the Affordable Healthcare Act or to apply for coverage.

          Information on the Affordable Care Act :

              To apply through the Federal MarketPlace:
or 1-800-318-2596



Child Care Assistance 

Help is available for low income families who need child care for employment. Families must meet financial guidelines to be eligible and the child care provider must be licensed or certified. The Wisconsin Shares program pays part of the cost of day care based on family size, number of kids in care, type of provider and family gross income. Cooperation with the child support agency is a requirement of the program.

Go to or call 1-888-446-1239 to apply. 

 Choosing Child Care
Parent Portal
Provider Portal


Energy Assistance

The Wisconsin Home Energy Assistance Program (WHEAP) helps eligible households pay for heating costs with a one time payment during the heating season, October 1st through May 15thEmergency services may also be available to qualifying households year round to avoid disconnects.

To get an application or make an appointment call Client Registration at (262)335-4677.

More Energy Assistance Information



The Food Share program helps people with limited money buy the food they need for good health. To learn more about Food Share Wisconsin, visit  To apply, go to or call the Moraine Lakes Call center at 1-888-446-1239 to apply.

ACCESS Application to apply online
Printable Food Share Application
Check your benefits or report a change in your case
Frequently Asked Questions
FoodShare Eligibility




Medical Assistance (T-19) is for elderly, blind or disabled individuals including nursing home and Family Care. Eligibility is based on your family’s gross income and assets. Some services require a co pay and depending on your income, there could be a deductible.
For more information or to apply,  Go to or call the Moraine Lakes Call Center at 1-888-446-1239.

                       Aging and Disability Resource Center          
        Wisconsin Medicaid Providers
 Family Care


    Wisconsin Works (W-2)

The primary purpose of W-2 is to help individuals with barriers to employment become work ready. Participants may receive monthly wages for employment, community service jobs or for performing other assigned work related activities. In addition to income and asset limits, you must be caring for a minor child. Cooperation with the child support agency is a requirement.
         Call ResCare Workforce Solutions at (262) 335-5310 to apply or to receive more information.