Aging and Disability Resource Center Medicare Classes Transition and Disability Fair Vendor


The Aging & Disability Resource Center (ADRC) is a place where information, assistance, and access to services and community resources is in one central place for seniors and adults with physical and developmental disabilities. Adults with mental health and/or substance abuse issues can be connected to assistance through other resources, including the ADRC. Family members, friends, neighbors, caregivers, doctors, and other professionals can also receive information through the ADRC to assist them in their work with seniors and disabled adults. This assistance can be provided at the ADRC, over the phone, or during a visit to an individual's home. These services are available regardless of income or health status with no cost to the individual.

Adult Protective Services (APS)

What are Adult Protective Services?

Per Wis. Stat 55.02, APS are services that, when provided to an individual with:
  • developmental disabilities
  • degenerative brain disorder
  • serious/persistent mental illness or other like incapacities,
Services keep them safe from abuse, neglect or misappropriation of property.
APS also prevents the individual from experiencing deterioration or from inflicting harm on themselves or others.

What is abuse?

Anyone can be the victim of abuse. Abuse takes place when a person is a victim of physical abuse, financial exploitation, neglect or self neglect. Victims are among the most socially isolated and physically vulnerable. Many times the abuser is the victim's caregiver, spouse, partner, or other family member and the victim has been conditioned to not report the abuse or neglect.

What to look for?

Abusers try to hide evidence and often try to isolate the victim from others. Some signs of abuse include:
  • Repeated unexplained injuries
  • Poor skin condition, poor hygiene and weight loss
  • Declining health
  • Not as active as usual (isolation)
  • Expressing fear or concern about a caregiver
  • Unexplained withdrawal from normal activities
  • Money, property, or other assets used, taken or sold
Who to call?

To report suspected abuse or neglect, contact the Aging & Disability Resource Center and speak to the Adult Protective Services Workers (APS) at 262-335-4497 or toll free 1-877-306-3030.  The report will be investigated and services offered to ensure the safety and improved quality of life of the subject of the report.  The person does have the right to refuse services unless:
  • The vulnerable person lacks sufficient mental capacity to protect him or herself. In those cases a protective placement may be initiated.
  • A crime has been committed and law enforcement takes action.
APS workers are available Monday-Friday 8am-4:30pm. If calling after hours please call Acute Care Services(ACS) available 24 hours a day, seven days a week at 262-365-6565 or call local law enforcement.

Guardianship and Protective Placement

APS staff may assist individuals in need of guardianship and protective placement in certain situations. 

What is a guardian?

A person appointed by a court to serve as a substitute decision maker for a person who, because of an impairment, is found by a court to be incompetent.  Incompetence defined:  Incapable of managing finances or personal needs because of mental impairment due to aging, developmental disability, mental illness or alcoholism.
If the individual is in need of guardianship, APS staff may provide information or referrals for guardianship and may also assist in applying for guardianship if the individual meets the ADRC's financial eligibility criteria.
Contact the Aging & Disability Resource Center of Washington County at 262-335-4497 or Toll Free 1-877-306-3030.



Wisconsin Guardianship Support Center
Greater Wisconsin Area Agency on Aging Resources, Inc.(GWAAR)
Phone 855-409-9410
Fax 866-561-2652

Friends of Abused Familes, Inc. Services provided include:
24 Hour Crisis Line, Shelter, One-on-One Supportive Counseling, Support groups, Legal Advocacy, Information and Referral, Community Education and Awareness. Transitional Living Program and Sexual Assault Program, Crime Victim Compensation Assistance and Violence Program.

Business Hours 8:00am - 4:30pm Monday through Friday
Business Phone 262-334-5598
Business Fax 262-334-7725
Email info@fafinc.org

Crisis Lines-24 Hours a Day:
West Bend 262-334-7298
Germantown 262-255-9488
Hartford 262-673-7298

State of Wisconsin Board on Aging and Long Term Care - Ombudsman Program: Responds to compaints and problems of residents or recipients of long term care such as nursing homes, CBRF's, and group homes. Concerns regarding such things as quality of care, resident's rights, physical abuse and neglect, and chemical restraints, etc., can all be investigated.
Phone Number 800-815-0015
Washington County Contact: Joan Schmitz 262-785-7166



The Department of Physical Medicine and Rehabilitation at The Medical College of Wisconsin is developing a service to support participation in adaptive sports and recreation among individuals with a disability. To design a service that most closely matches the needs of the community, information about adaptive sports and recreation, preferences, and demographic information from individuals with disabilities is needed. This information will be collected via an online, anonymous survey. The survey takes about 10-15 minutes to complete. You can find the survey and more information by visiting this webpage:

If you have a child with a disability aged 3 – 17 years of age please visit: Survey Monkey - Child

If you are an adult with a disability who is 18 years of age or older please visit: Survey Monkey - Adult

If you have any questions you can call the study coordinator at (414) 805-7341.
Benefit Specialist
The purpose of the Benefit Specialist program is to protect the interests of adults age 60 or older and adults with disabilities age 18 and older in a broad range of areas. Services provided include assistance with eligibility screening, completing applications, appeals/reviews/re-considerations and information/referrals to public and private benefit programs.
Aging & Disability Resource Center
Jamie Velvikis-Disability Benefit Specialist (ages 18-59)
Jen Fechter-Elder Benefit Specialist (ages 60 and over)
262-335-4497
1-877-306-3030 Toll Free


Family Care, Family Care Partnership and IRIS
Family Care, Family Care Partnership and IRIS are publicly funded long-term care programs that serve Washington County. The programs offer community based services to the elderly, and to physically and intellectually disabled adults who are in need of long term care such as would be provided in a nursing home setting and paid for by medical assistance (Title 19/MA or Medicaid). To be eligible for services, a person must meet financial and functional requirements. For more information or to schedule an assessment, contact the Aging & Disability Resource Center.
262-335-4497 or Toll Free 1-877-306-3030

Publicly Funded Long Term Care Providers
Family Care:
Care Wisconsin 1-866-293-0608
Community Care 262-346-0900
ContinuUs 1-608-356-2424
My Choice Family Care 1-877-489-3814

Family Care Partnership:
Community Care 262-338-5933

IRIS: 1-888-515-4747

Health and Wellness Screening
Nancy Gloede, R.N. provides health and wellness screening, which includes blood pressure screening and patient education. Patient education includes reviewing medications and their side effects, answering questions about medical conditions and explaining tests and treatments. It may also include clarifying what your doctor has told you about a medical condition. This service is free of charge and available to any resident of the county aged 60 and older.

Hartford Senior Center 2nd Tuesday of the month 10:00a.m. - 12:00p.m. Call 262-673-4005 to schedule an appt.

Meadowcreek Apartments, Kewaskum 3rd Thursday of the month 9:00a.m.-11:30a.m.

Meadowbrook Manor (Residents Only), West Bend Mondays 8:30a.m. - 11:00a.m. and Thursdays 12:30p.m. - 3:00p.m. *On the last Thursday of the month, screenings are held from 8:30a.m.-11:00a.m.

Senior Citizens Activities, Inc. 2nd Thursday of the month 9:30a.m. - 11:30 a.m. Call 262-335-4498 to schedule an appt.

Jackson Community Center, Jackson 1st and 3rd Tuesday of the month and 1st Thursday of the month 10:00a.m. - 12:00 p.m.

Scenic View Apartments,Slinger 4th Tuesday of the month 10a.m.-12:00p.m.

Foot Care
Toe Nail Trimmers, LLC
Foot and toenail care services by certified RN's. Locations throughout Washington County or in-home care for the homebound. Fee for service; 262-719-0336


Legal Counseling
Lawyer Referral and Information Service
State Bar of Wisconsin
5302 Eastpark Blvd
Madison, WI 53718-2101
1-800-362-9082
1-608-257-4666

Speak to an attorney in your area at the rate of $20 for the first 30 minutes.

Legal Action of Wisconsin-Oshkosh Office
404 N. Main Street
Oshkosh, WI 54901
1-800-236-1128

WI Guardianship Support Center Provides information and assistance on issues related to guardianship, protective placement, advanced directives and more. 
1-855-409-9410



No Call Registry/Junk Mail
If you choose to receive fewer telemarketing calls at your home or mobile phone, you can contact the National Do Not Call Registry at 1-888-382-1222 or register your home or mobile phone for free on-line. Telemarketing calls should lessen once your phone number has been on the registry for 31 days.

In order to remove your name from mailing lists and reduce the amount of "junk mail" received at your home, you can do so by visiting Direct Marketing Association's website.



Alcoholism & Other Drug Abuse
Programs that provide preventive, dianostic and outpatient treatment services for people who have a physical and/or psychological dependency on one or a combination of addictive substances; or whose use of these substances has impaired their physical or mental health or their personal, social or occupational functioning.

Affiliated Clinical Services
400 W. River Drive
West Bend, WI 53090
262-338-2717
and
38 Sell Drive
Hartford, WI 53027
262-673-0301

Christian Family Solutions
120 N. Main Street, Suite 340
West Bend, WI 53095
1-800-438-1772
and
W175 N11120 Stonewood Drive
Germantown, WI 53022
1-800-438-1772

Cornerstone Counseling Services
279 South 17th Avenue #10
West Bend, WI 53095
262-542-3255

Elevate Community Resource Center
N169W21005 Meadow Lane
Jackson, WI 53037
262-677-2216

Genesis Behavioral Services, Inc.
1626 Clarence Court
West Bend, WI 53095
262-338-8611

The Milestone Program
A supportive program for older adults who may be at risk for alcohol, drug, and/or other mental health needs. Contact Elevate, N169W21005 Meadow Lane, Jackson, WI 53037 262-677-2216

Northshore Clinic & Consultants, Inc.
1615 Barton Avenue
West Bend, WI 53090
262-334-5323


Alzheimer's and Other Dementia Services

Aging & Disability Resource Center
Dementia Caregiver Support Specialist
333 E. Washington Street, Suite 1000
West Bend, WI 53095
Contact: Tammy Dickman
262-335-4497 or Toll Free 877-306-3030

Alzheimer's Association of Southeastern Wisconsin
620 S. 76th Street Suite 160
Milwaukee, WI 53214
Washington County Chapter 920-533-1177
1-800-272-3900 Toll Free, Available 24 Hours

Memory Assessment Center
Froedtert Health West Bend Clinic
1700 W. Paradise Drive
West Bend, WI 53095
262-334-3451 or 1-800-825-0513

Memory Cafe
Riveredge Nature Center
4458 County Road Y
Saukville, WI 53080
First Wednesday of each month 2:30-4:00pm
RSVP Kathy Glaser, Ozaukee County ADRC
262-284-8120
Share your stories and socialize with others who have worries about their memory. Please note this is not a support group.

Adult Day Care
A day program that provides elders and older adults with services when their caregivers are at work or need relief. Services may include personal care, supervision, meals, medication administration and recreation.

The 1022 Club
Adult Day Services-Aurora Medical Center
1022 East Sell Drive
Hartford, WI 53027
262-670-5105

Golden Pearl, LLC
138 S. Foster Drive
Saukville, WI 53080
262-268-1100

Luther Manor Lakefield Adult Day Services
St. John Lutheran Church
1193 Lakefield Road
Grafton, WI 53024
262-377-9780

Lutheran Social Services Greater Menomonee Falls Adult Day Center
Gloria Dei Lutheran Church
W180N7863 Town Hall Road
Menomonee Falls, WI 53051
262-251-9406


Private Care Managment Providers

By Your Side Care Management, LLC

PO Box 132
Jackson, WI 53037
262-246-2100
Provides quality personalized care management and patient advocacy to meet individual's specific needs.

Cedar Pathfinders
5505 County Z
West Bend, WI 53095
262-306-2691
Provides professional health care management assisting with physician appointments and life transitions with knowledgeable guidance and respective individual preferences.

GeriCare of West Bend, LLC
1201 W. Oak Street, Suite O
West Bend, WI 53095
262-483-0734
Provides nursing and social work consultation and assistance in finding, arranging and monitoring services for the elderly and their families.

Next Step Planning
Milwaukee Office
414-803-7060
Provides individualized care planning, relocation assistance, information and assistance, patient advocacy, crisis intervention, and on-going care management.

Senior Planning Group
909 N. Mayfair Road, Suite 202
Wauwatosa, WI 53226
262-670-8888 or Toll Free 866-670-0888
Geriatric Care Management, Long-Term Care Financing & Estate Preservation.

Stowell Associates Select Staff, Inc.
4485 N. Oakland Avenue
Milwaukee, WI 53221
414-963-2600


Disability Services

ARC of Washington County

916 Chestnut Street
West Bend, WI 53095
262-338-8663 Contact: John Beisbier
Supports and services may include information and referral, individual advocacy, residential/family support, employment programs and leisure/recreational programs.

ALS Association
3333 N. Mayfair Road #213
Wauwatosa, WI 53222
262-784-5257

ARTcycle
351 S. Main Street
West Bend, WI 53095
262-388-1641
ARTcycle is a socially beneficial program that links individuals with disabilities to the community, using art as a bridge. Day programming and individualized support are available.

Arthritis Foundation-Wisconsin Chapter
10427 Lincoln Avenue, Suite 130
West Allis, WI 53227
414-321-3933 or Toll Free 1-800-333-1380

Autism Society of Southeastern Wisconsin, Inc.
3720 N. 124th Street, Suite O
Wauwatosa, WI 53222
414-988-1260
Hours: Mon-Fri 9am-3pm

Brain Injury Resource Center of Wisconsin, Inc.
330 E. North Street
Waukesha, WI 53188
262-770-4882

Broadscope Disability Services
6102 W. Layton Avenue
Greenfield, WI 53220
414-329-4500Provides respite, employment and independent living services to adults with disabilities as well as referrals and resources to other available community services.

Citizen Advocacy of Washington County
120 S. Main Street
West Bend, WI 53095
262-334-3384

Curative-Menomonee Falls Day Services Program
W187 N8661 Maple Road
Menomonee Falls, WI 53051
414-479-9399Adult Day Services Program for adults with intellectual disabilities ages 18-29. Emphasizes technology and daily living skills.

Disabled Parking Stickers
Department of Transportation
Division of Motor Vehicles
1516 Paradise Drive
West Bend, WI 53095
1-608-264-7169

Disability Rights Wisconsin
131 W. Wilson Street, Suite 700
Madison, WI 53703
608-267-0214
TTY: 888-758-6049
Madison Toll Free 800-928-8778
Milwaukee Toll Free 800-708-3034
Ombudsmen from this agency provide advocacy to Family Care, Partnership and IRIS members age 18-59.

Donna Lexa Art Centers
1043 S. Main Street
West Bend, WI 53095
262-521-2292
Currently serves adults and teens with cognitive and physical disabilities, as well as individuals with mental health concerns. In addition, provides art classes for senior citizens dealing with the challlenges of aging.

Down Syndrome Association of Wisconsin
3211 S. Lake Drive, Suite 113
St. Francis, WI 53235
414-327-3729or Toll Free 1-866-327-DSAW (3729)

Epilepsy Foundation of Southeastern Wisconsin
735 N. Water Street, Suite 541
Milwaukee, WI 53202
414-271-0110

Independence First
1043 S. Main Street #7
West Bend, WI 53095
262-306-6717
Milwaukee Office 414-291-7520
Provides four core services: Advocacy, Independent Living Skills Training, Peer Support, and Information and Referral Services. Also provides services to the metropolitan Milwaukee community through many programs and has a resource center where a multitude of community resources are available. There is no charge to consumers for these services. The Washington County office is only staffed between 1-2 days weekly. TEPP-Telecommunication Equipment Purchase Program available.

Library Outreach Program
West Bend Community Memorial Library
230 S. 6th Avenue
West Bend, WI 53095
262-335-5151

Our Place/Our Jobs Co-Op
102 S. Main Street
West Bend, WI 53095
262-353-9530
Services provided include day services, job development and placement services.

Parkinson's and Movement Disorders Program
Froedtert and the Medical Colleges of WI West Clinic
9200 W. Wisconsin Street
Milwaukee, WI 53226
414-805-8326

Wisconsin Parkinson Association
2819 W. Highland Avenue
Milwaukee, WI 53226
414-312-6990or Toll Free 1-800-972-5455

The Threshold, Inc.
600 Rolfs Avenue
West Bend, WI 53090
262-338-1188
Provides community rehabilitation services to children and adults who have cognitive, mental or physical disabilities or are otherwise socially disadvantaged. Services provided include occupational evaluation and counseling, work and personal adjustment, sheltered work, job placement, occupational therapy, speech therapy and transportation. Also provides Day Services.

Welcome H.O.M.E.
House of Modifications Examples, Inc.
4260 W. Hawthorne Drive
Newburg, WI 53060
262-675-2525
Contact Diane Miller, Executive Director 8am-5pm
Welcome H.O.M.E. is constructed and designed to meet the needs of wheelchair bound people. In addition to educational services, Bed & Breakfast services are offered for individuals, spouses and family members.

Wisconsin Family Assistance Center for Education, Training and Support (Wisconsin FACETS)
600 W. Virginia Street, Suite 501
Milwaukee, WI 53204
1-877-374-4677
Offers information, referrals, individual assistance, advocacy support, workshops and support groups for children and adults with disabilities, their families and others who support them.


Hearing and Vision Services

WI Office for the Deaf and Hard of Hearing
17 Park Place, Suite 175
Appleton, WI 54914
Contact: Nancy Harbison 920-659-7317 Videophone
TTY 1-888-241-9430

TEPP- Telecommunications Equipment Purchase Program
This program helps people with disabilities buy equipment they need in order to use basic telephone services.
   Independence First
   Contact: Tonya Villwock, Independent Living Coordinator
   Consultations by appointment only 414-226-8138 V/Relay

   All Clear Communications
   100 Clinton Street
   Kewaskum, WI 53040
   262-626-8337
Provides free amplified phones for the hearing impaired.

West Bend Lions Club
Drop boxes available for hearing aids donations at Cedar Lake Pharmacy
5595 County Road Z
West Bend, WI 53095

Wisconsin Lions Foundation
Hearing Aid Project
1-877-463-6953

The Sharper Vision Store
1-800-783-5213 or 608-237-8100

Vision Forward Association
912 N. Hawley Road
Milwaukee, WI 53213
Contact: Virginia Elizando
1-877-258-9200 or 414-615-0100
Services provided include help for the visually impaired, including job training, etc. Special assistance is also available to persons age 55 and older who are dealing with vision impairment, including adaptive equipment and other resources to help maintain independence and quality of life.

WI Department of Health Services-Office for the Blind and Visually Impaired
912 N. Hawley Road, Room 222
Milwaukee, WI 53213-3222
Toll Free 1-888-879-0017
Washington County Contact: Doug Martens 414-302-2763
Located throughout the state, Rehabilitation Specialists for the Blind and Visually Impaired provide in-home service, teaching techniques and providing equipment, such as magnifiers, that help people adapt and adjust of vision loss and encourage independence. Services are free and are typically provided in the client's home.

Wisconsin Council of the Blind, Inc.
754 Williamson Street
Madison, WI 53703
1-800-783-5213 or 608-255-1166
TDD & Fax: 608-255-3301
Monday - Friday 8:00am - 4:30pm
Provides services for the blind and visually impaired: aids and appliances store, rehabilitation teacher, low vision services, low interest loans, scholarships, information and assistance to other services for visually impaired.

Wisconsin Talking Book and Braille Library
813 W. Wells Street
Milwaukee, WI 53233
1-800-242-8822 or 414-286-3045
TTY 414-286-3548
Free library services. Services provided are mailing of standard library fiction and non-fiction books and magazines transcribed in Braille and recorded on disc and cassette tapes throughout Wisconsin. Applications for services are available at the Aging & Disability Resource Center.



Home Health Agencies-Medicare Certified

Allay Home and Hospice
11422 N. Port Washington Road, Suite 201
Mequon, WI 53092
262-240-0720

Aurora at Home
11333 W. National Avenue
Milwaukee, WI 53227
1-414-327-2295

Bridges Home Healthcare
1121 E. Sumner Street, Suite B
Hartford, WI 53027
262-673-6600

Brightstar Care
W227N16841 Tillie Lake Court
Jackson, WI 53037
262-677-9200

Cedar Home Health and Cedar Hospice
5505 County Road Z
West Bend, WI 53095
262-306-2691

Easy Living Home Health Care Inc.
W175 N11117 Stonewood Drive, Suite 100
Germantown, WI 53022
262-293-3951

Heartland Home Health, Hospice & I.V. Care
1233 N. Mayfair Road, Suite 100
Milwaukee, WI 53226
Toll Free 1-866-216-5708

Horizon Home Care and Hospice, Inc.
110 Lone Oak Lane, Suite 100
Hartford, WI 53027
414-365-8300
Also a Homemaker/Companion Service provider.

ResCare HomeCare
93 S. Pioneer Road, Suite 100
Fond du Lac, WI 54935
920-221-0964 or 262-297-7298


Hospice Agencies

Allay Home and Hospice
11422 N. Port Washington Road, Suite 201
Mequon, WI 53092
262-240-0720

Asera Care Hospice
2775 S. Moorland Road, Suite 201
New Berlin, WI 53151
262-785-1356 or 1-800-598-5132

Aurora at Home
11333 W. National Avenue
Milwaukee, WI 53227
414-327-2295

Cedar Home Health and Cedar Hospice
5595 County Road Z
West Bend, WI 53095
262-306-2691 or Toll Free 1-866-815-6883

Compassionate Care Hospice
16655 W. Bluemound Road, Suite 310
Brookfield, WI 53005
414-257-1708 or1-888-796-8280

Gentiva-Kindred at Home
10150 W. National Avenue Suite 200
West Allis, WI 53227
414-546-3200

Heartland Home Health, Hospice & I.V. Care
1233 N. Mayfair Road, Suite 100
Milwaukee, WI 53226
Toll Free 1-866-216-5708

Home and Hospice Advantage
79 N. Pioneer Road
Fond du Lac, WI 54935
920-922-1560 Toll Free 1-866-341-7324

Horizon Home Care and Hospice, Inc.
110 Lone Oak Lane, Suite 300
Hartford, WI 53027
414-365-8300
Also a Homemaker/Companion Service provider.

Kathy Hospice at Home
3232 Pleasant Valley Road
West Bend, WI 53095
262-836-7130

Seasons Hospice & Palliative Care
6737 W. Washington Street, Suite #2150
West Allis, WI 53214
Toll Free 1-800-379-5105

Serenity Hospice Care
W175 N11117 Stonewood Drive, Suite 100
Germantown, WI 53022
262-293-3951

Vitas Hospice Care
2675 N. Mayfair Road, Suite 500
Wauwatosa, WI 53226
1-855-568-8045


In-Patient Hospice

The Kathy Hospice
3232 Pleasant Valley Road
West Bend, WI  53095
262-836-7130


Home Health Care Equipment

101 Mobility

1900 Airport Road, Suite B
Waukesha, WI 53188
262-524-0900

A&J Mobility
3058 Helsan Drive
Richfield, WI 53076
262-623-6236
Toll Free 1-800-517-1024
Conversion vans and vehicles for the physically challenged. Offers a wide range of adaptive equipment for cars, trucks and vans.

AccessAbility Home Medical and Rehab
6260 N Port Washington Road
Glendale, WI 53217
414-906-0000
Toll Free 1-800-454-3828

Advance Medequip (Diabetic Shoe Fitter)
4025 W. State Road 46
Sanford, FL 32771
To set appointment call: 262-643-4536
Toll Free 1-866-404-6633

Aurora at Home
414-327-2295

Aurora Pharmacy
1303 Hwy 175
Hubertus, WI 53033
262-628-3550

Bill-Ray Home Mobility, LLC
1110 W. Kennedy Avenue, Suite C
Kimberly, WI 54136
920-257-4001
Distributor of Friendly Beds equipment

GT Mobility & Services, LLC
2909 Green Hill Court
Oshkosh, WI 54904
920-651-8891

Home Care Medical
1709 S. 18th Avenue
West Bend, WI 53095
262-957-5501

Independence First Mobility Store
3720 N. 12th Street, Suite F
Wauwatosa, WI 53222
414-988-5333

Independence Store
Cedar Community
5595 County Road Z
West Bend, WI 53095
262-306-4269

Independent Living Supplies, LLC
6100 W Bluemound Road
Milwaukee, WI 53213-4143
414-329-3962

Katy's Kloset
404 Wilmont Drive, Unit D
Waukesha, WI 53214
414-258-2800

Knueppel Health Care Services, Inc.
1444 S. 113th Street
West Allis, WI 53189
262-746-9034

LifeCare Medical
1048 1st Street
Kiel, WI 53042
Contact: Ronda E. Scheller, RN
920-894-2406
In home fitting of diabetic footwear.

Metrocare Home Medical Equipment Center
9225 N 76th Street
Milwaukee, WI 53223
262-250-0820
Toll Free 1-800-227-3820

Miller Mobility Products Inc.
713 N. Grandview Blvd.
Waukesha, WI 53188
262-549-4900 Toll Free 1-877-549-4900

On the Go Mobility
7829 N. Teutonia Avenue
Milwaukee, WI 53209-2003
Toll Free 1-800-601-7267

Ye Olde Pharmacy and Wellness Center
N54 W6135 Mill Street
Cedarburg, WI 53012
262-375-0010


Personal Emergency Response Systems

5Star Urgent Response
1-800-650-5921

Advance EVD
1-608-831-1688 or Toll Free 1-888-860-8098
Randy Larson
Serving all of Washington County

Alert1
1-800-693-5433 ext 7412
Christina Pan
Serving all of Washington County

Assisted Living Monitoring Systems
920-699-2069
Ben Jasper
Serving all of Washington County

Lifeline - West Bend and Menomonee Falls
1-800-543-3546 (1-800-LIFELINE)

Medical Center Foundation of Hartford
Aurora Medical Center - Hartford
262-673-7272
Kirsten Reichardt
Serving all of Washington County

Safe Living Technologies
262-780-0848
Mike Ostrenga
Serving all of Washington County

Secure at Home
1-866-670-0888
Serving all of Washington County



Bracelets/Pendants Detailing a Medical Condition

MedicAlert Foundation
1-888-633-4298
Serving all of Washington County


Homemaker/Companion Service Providers

Services include but are not limited to personal care assistance, medication management, transportation, errands, grocery, laundry assistance, light housekeeping, meal preparations as well as 24 hour, 7 days a week companionship and supervision services in your own home.

ARC Angels Senior Home Care
1001 W. Glen Oaks Lane, Suite 238
Mequon, WI 53092
262-241-7770 or toll free 877-832-8032
Contact: Kim Cassiani

Caring Hands of Hope
W666 County DD
Theresa, WI  53091
920-539-9986
Contact: Brita Bandle 

Caring Senior Services
W156N8327 Pilgrim Road #408
Menomonee Falls, WI  53051
414-395-8106

Cedar Supportive Care (1 hour minimum)
5595 County Road Z
West Bend, WI  53095
262-306-2691

Celestial Care
12201 W. North Avenue #101
Wauwatosa, WI  53226
414-395-4286

Christian Family Solutions
W175N11120 Stonewood Drive
Germantown, WI  53022
1-888-685-9522

ComForcare Senior Services
4466 Hwy P, Suite 205
Jackson, WI  53037
262-674-1515

Comfort Keepers
1416 Wisconsin Avenue, Suite 103
Grafton, WI  53024
262-376-7510 or toll free 1-800-788-1078
Distributor and installer of Safety Choice-home monitoring systems, fall detector and medicine dispenser.

Help at Home, LLC
120 N. Main Street
P.O. Box 270593
Hartford, WI  53027
262-224-5273

Home at Heart LLC
902 S. Main Street
Saukville, WI 53080
262-261-5228

HomeCare Assistance (4 hour minimum)
111 E. Silver Spring Drive
Whitefish Bay, WI  53217
414-964-8000 or toll free 1-866-454-8346

Home Care Solutions
1190 Western Drive
Hartford, WI 53027
262-670-6989

Home Helpers
10936 N. Port Washington Road, Suite 242
Mequon, WI  53092
262-365-1443
Distributor and installer of Direct Link emergency medical alert devices and automated medication dispensers.

Home Instead Senior Care
7849 Hwy 60 Trunk
Cedarburg, WI  53012
262-546-0226

Homewatch Caregivers
6263 N. Green Bay Avenue
Glendale, WI  53209
414-351-0938

Independent Senior Assistance
N110 W17098 Ashbury Lane
Germantown, WI 53022
262-674-4393
Provides light maintenance and repair to residences, lawn mowing, snow removal and safeguard visits.

International Quality Homecare Corporation
2395 W. Washington Street, Suite 103
West Bend, WI 53095
Toll free 1-866-677-0590

MCFI Home Care
2020 W. Wells Street
Milwaukee, WI  53233
414-290-0050

Right at Home
N88W16624 Appleton Avenue, #6
Menomonee Falls, WI  53051
262-255-2222

Right at Home
120 N Main Street, Suite 280
West Bend, WI 53095
262-334-0400

Visiting Angels
N112 W11568, Suite 5 Mequon Road
Mailing N112 W16298 Mequon Road PMB 226
Germantown, WI  53022
262-251-9911



Homemaker/Companion Internet Monitoring

Grand Care Systems
Dignity LifeSystems, LLC
262-204-7338
Internet technology that allows monitoring of elderly or disabled in-home.



Homemaker/Companion-Volunteer

Interfaith Caregivers of Washington County
2374A W. Washington Street
West Bend, WI 53095
262-365-0902
A non-profit network of volunteers who help to maintain the independence of persons age 60 and over. Services may include senior transportation to medical appointmetns, grocery shopping, light housekeeping, minor yard work or reassurance calls.



Low Income Subsidized Senior Housing
A person must meet age/income requirements or have a disability determination from the Social Security Administration in order to reside in subsidized senior housing. Contact the housing complex for more information on eligibility requirements.

Harthaven
33 High Street
Hartford, WI 53027
262-670-9450 or TDD 262-673-8224

Meadowbrook Manor
475 Meadowbrook Drive
West Bend, WI 53090
262-338-0771

Meadow Creek Apartments
1119 Roseland Drive
Kewaskum, WI 53040
262-626-8411

Millpond Apartments
1533 Honeysuckle Road
Hartford, WI 53027
Campbell Corporation
1-800-997-9996

Regency Manor Apartments - Newburg
6785 Diane Drive
West Bend, WI 53090
Campbell Corporation
1-800-997-9996

Scenic View Apartments
205 Slinger Road
Slinger, WI 53086
262-644-8255


Independent Senior Living Apartments
Arbor Ridge Apartments

1401 and 1421 Gatewood Drive
West Bend, WI 53095
262-255-1800

Auxiliary Court Senior Apartments
201 Auxiliary Court
West Bend, WI 53095
262-622-3640

Cedar Ridge Apartments
113 Cedar Ridge Drive
West Bend, WI 53095
262-338-8377

Himmel Haus at the Gables of Germantown
N109W17075 Ava Circle
Germantown, WI 53022
262-345-1000

Jackson Bay Apartments
N168 W21920 Main Street
Jackson, WI 53037
Pioneer Property Management
608-348-7755

The Lakeshore at Jackson Crossings
N168 W22022 Main Street
Jackson, WI 53037
262-993-2838

The Lighthouse of West Bend
2130 Continental Drive
West Bend, WI 53095
262-338-0092

Parkside Senior Village
325 Park Avenue
Hartford, WI 53027
262-670-6769

Prairie Meadows Senior Apartments
W168 N11278 Western Avenue
Germantown, WI 53022
262-255-9533

Prairie Meadows II
W168 N11328 Western Avenue
Germantown, WI 53022
262-532-0974

Prairie Meadows III
W168 N11374 Western Avenue
Germantown, WI 53022
262-532-0974

River Bend Senior Village
151 Wisconsin Street
West Bend, WI 53095
262-306-0876

River Shores Regency
555 Veterans Avenue
West Bend, WI 53095
262-483-9150

Stonefield Apartments
840 Weinert Road
West Bend, WI 53095
Campbell Corporation
1-800-997-9996

Washington Heights
525 N. Main
Hartford, WI 53027
262-670-9450
Management 262-673-8217


Rental Assistance
Hartford Community Development Authority
109 N. Main Street
Hartford, WI 53027
262-670-3770

Horizon Management Group
120 N. Main Street
West Bend, WI 53095
262-334-7123 Section 8 Vouchers

Slinger Housing Authority
205 Slinger Road
Slinger, WI 53086
262-644-8255

West Bend Housing Authority
475 Meadowbrook Drive
West Bend, WI 53090
262-338-0771


Housing Support
Family Promise of Washington County
724 Elm Street
West Bend, WI 53090
262-353-9304
Provides resources, services and support to at-risk and homeless families, and works to empower homeless individuals and families to achieve sustainable independence.

Housing Hotline
262-334-4912

24 hours a day, 7 days a week
Locate county resources related to emergency housing, transitional shelter, rent and utility assistance, legal assistance including during threat of eviction.

National Call Center for Homeless Veterans
1-877-424-3838


St. Vincent de Paul
420 N. River Road, West Bend, WI 262-334-7291
445 E. Washington Street, Slinger, WI
31 N. Main Street, Hartford, WI 262-673-6980

www.WIHousingSearch.org
1-877-428-8844

Find a place to live. Search up-to-date listings of rental housing.

Youth and Family Project
630 Elm Street
West Bend, WI 53095
Helpline - 262-338-1661 or Toll Free 1-800-924-3555
Provides information, referral and case management for individuals who are homeless.


Residential Care Apartment Complexes
RCAC's are independent apartments where room & board and up to 28 hours per week of supportive care, personal care, and nursing services are provided.

Cedar Bay East
5577 Home Drive
West Bend, WI 53095
262-306-2145

Cedar Bay West
5555 Cedar Bay Drive
West Bend, WI 53095
262-306-2130

Engel Haus at the Gables of Germantown
N109 W17110 Ava Circle
Germantown, WI 53022
262-345-1025

The Fields of Washington County
675 E. Washington Street
West Bend, WI 53095
262-365-6500

The Gardens of Hartford
112 Peace Lutheran Parkway
Hartford, WI 53037
262-345-5590

Kettle Moraine Gardens
1038 Fond du Lac Avenue
Kewaskum, WI 53040
262-626-4070

The Lakeshore at Jackson Crossings
N168 W22026 Main Street
Jackson, WI 53037
262-677-3615

The Lighthouse of West Bend
2130 Continental Drive
West Bend, WI 53095
262-338-0092

The Waterford at Hartford
1025 Bell Avenue
Hartford, WI 53027
262-670-9477


Community Based Residential Facilities
Community Based Residental Facilities (CBRF's)are state licensed supportive living facilities where five or more unrelated adults reside. Care, treatment or services provided in CBRF's are above the level of room and board, but do not include more than 3 hours of skilled nursing care per week. Assistance is given with activities of daily living to help maintain as independent a lifestyle as possible.

Autumn Oaks
227-229 E. Washington Street
Slinger, WI 53086
262-644-5926

Bridges of WI River Road Magnolia
230-232 Arbor Point Avenue
West Bend, WI 53095
262-338-4941

Bridges of WI River Road Mulberry
238 Arbor Point Avenue
West Bend, WI 53095
262-338-4941

Bridges of WI River Road New Chestnut
346 S. Main Street
West Bend, WI 53095
262-338-4941

Carrie Lane House
1707 Carrie Lane
West Bend, WI 53095
262-353-3278

Celia's Home
330 Arbor Point Avenue
West Bend, WI 53095
262-353-9340

Columbus House (HIL)
5096 Valley Trl
West Bend, WI 53095
262-677-2870

The Cottages at Cedar Run
6090 Scenic Drive
West Bend, WI 53095
262-365-6600

Countyview Group Home
N112 W12850 W. Mequon Road
Germantown, WI 53022
262-512-1177

Deerview Meadows - Assisted Living I
109 Lone Oak Lane
Hartford, WI 53027
262-673-7028

Deerview Meadows - Assisted Living II
111 Lone Oak Lane
Hartford, WI 53027
262-673-7022

Ellen's Home Germantown
N113 W16358 Sylvan Circle
Germantown, WI 53022
262-250-6455

Ellen's Home South
W150 N11127 Fond du Lac Avenue
Germantown, WI 53022
262-250-9800

The Fields of Washington County
531 E. Washington Street
West Bend, WI 53022
262-365-6500

Hawthorn Manor
321 Hawthorn Drive
West Bend, WI 53095
262-338-3266

Ivy Manor of Jackson
W194 N16744 Eagle Drive
Jackson, WI 53037
262-677-0651

Ivy Manor of West Bend
370 S. Forest Avenue
West Bend, WI 53095
262-365-0056

Ivy Manor of West Bend-Building 2
350 S. Forest Avenue
West Bend, WI 53095
262-334-1598

Ivy Manor of West Bend-Building 3
365 S. Forest Avenue
West Bend, WI 53095
262-353-3509

Kettle Moraine Gardens
1038 Fond du Lac Avenue
Kewaskum, WI 53040
262-626-4990

Kettle Moraine Gardens Memory Unit
1042 Fond du Lac Avenue
Kewaskum, WI 53040
262-626-2775

The Landmark at Jackson Crossings
N168 W22022 Main Street
Jackson, WI 53037
262-993-2838

The Lighthouse of West Bend
2130 Continental Drive
West Bend, WI 53095
262-338-0092

Majestic Heights Assisted Living
85 S. Wacker Drive
Hartford, WI 53027
262-670-6499

Matterhaus
N109 W17000 Ava Circle
Germantown, WI 53022
262-345-1025

Serenity Villa
1650 American Eagle Drive
Slinger, WI 53086
262-297-1512

Serenity Villa II
1600 American Eagle Drive
Slinger, WI 53086
262-644-9204

Serenity Villa III
1707 American Eagle Drive
Slinger, WI 53086
262-644-0720

Tri-Manor, LTD
1937 N. Main Street
West Bend, WI 53090
262-334-1509

The Waterford of Hartford
1025 Bell Avenue
Hartford, WI 53027
262-670-9477

The Waterford at West Bend
831 E. Washington Street
West Bend, WI 53095
262-335-1992

Wellington Place
615 Hilldale Drive
Hartford, WI 53027
262-673-3544

Adult Family Homes-Licensed Disability Residential Services
Adult Family Homes(AFH)-A place where three or four adults who are not related to the operator reside and receive care, treatment or services that are above the level of room and board and that may include up to seven hours per week of nursing care per resident.
Community Based Residential Facility(CBRF)-A place where 5 or more unrelated people live together in a community setting. Services provided include room and board, supervision, support services, and may include up to 3 hours of nursing care per week.

17th Avenue Adult Family Home (AFH)
233 S. 17th Avenue
West Bend, WI 53095
262-338-1072 Contact: Scott McCardell

A Home Around the Corner (AFH)
1100A W. Washington Avenue
West Bend, WI 53095
262-339-9405 Contact: Chester Voss

Bobolink Home (AFH)
834 Bobolink Lane
West Bend, WI 53095
262-338-3606 Contact: Robin McCauigue

Bridges of Wisconsin (AFH & CBRF)
2361 W. Washington Street, Suite 3A
West Bend, WI 53095
262-338-4941 Scott McCardell

CLA Slinger Adult Family Home
(AFH)
3941 Elaines Way
Slinger, WI 53086
262-644-9383
Contact: Charlotte Schweiger

Community Living Arrangements (CLA)(AFH)
P.O. Box 200
Elkhorn, WI 53121
262-723-8392 Contact: Curtis Urlakis

Dennis Path Adult Family Home(AFH)
6874 Dennis Path
West Bend, WI 53095
262-306-9553 Contact: Scott McCardell

Ellenbecker Adult Family Home
7463 Brookhaven Drive
West Bend, WI 53090
262-629-9386 Conact: Donna Ellenbecker

Guaranteed Quality Living of Wisconsin(AFH & CBRF)
2030 E. Washington Street
West Bend, WI 53095
414-305-0234 Contact: Robin McCaigue

Hans Street (AFH)
1507 Hans Street
West Bend, WI  53095
414-305-0234 Contact: Robin McCaigue

Homes for Independent Living(HIL)(AFH & CBRF)
2835 Grandview Blvd., Suite 150
Pewaukee, WI 53072
262-569-5515 Contact: Tracy Noble

Homes for Independent Living (HIL) Carrie Lane (AFH)
1628 Carrie Lane
West Bend, WI  53095
262-338-3937 Contact:  Scott McCardell

Homes for Independent Living (HIL) Drake House (AFH)
1630 Carrie Lane
West Bend, WI  53095
262-338-5971 Contact:  Brian Lerch

Homes for Independent Living (HIL) Magellan House (AFH)
212 S. 16th Avenue
West Bend, WI  53090
262-306-2910 Contact: Brian Lerch

Jackson Manor LLC (AFH)
N168 W21041 Main Street
Jackson, WI 53037
262-204-8003 Contact:  Yolanda Bender

Lee Avenue (AFH)
1231 Lee Avenue
West Bend, WI  53090
262-306-7929 Contact:  Kathy McCardell

Legate (AFH)
299 W. Paradise Drive
West Bend, WI 53095
262-338-3694

Meadowbrook Home (AFH)
818 Meadowbrook Drive
West Bend, WI  53090
262-365-3991 Contact:  Robin McCaigue

Next Step in Residential Services 7th Avenue House (AFH
)
659 S. 7th Avenue
West Bend, WI  53095
414-322-9939 Contact:  Doug Sveda

Next Step in Residential Services (AFH)
733 Sherman Way
West Bend, WI  53095
262-353-3292 Contact: Seth Hammes 

Pamme Court Adult Family Home (AFH)
1545 Pamme Court
West Bend, WI  53095
262-338-9957 Contact:  Scott McCardell

Parkview Manor LLC (AFH)
W207 N17091 Parkview Drive
Jackson, WI 53037
414-807-7884 Contact: Yolanda Bender

PeopleServ LLC - 5th Avenue(AFH)
443 S. 5th Avenue
West Bend, WI  53095
262-334-0966 Laurel Peckenpaugh

PeopleServ LLC - Eder Lane (AFH)
1620/1622 Eder Lane
WEst Bend, WI  53095
262-334-8712 Contacat: Laural Peckenpaugh

PeopleServ - Hillcrest (AFH)
1017 Hillcrest Street
West Bend, WI  53095
262-573-4556 Contact: Laurel Peckenpaugh

PeopleServ (AFH)
N102 W15002 Hidden Pond Court
Germantown, WI  53022
262-573-4556 Conact: Laurel Peckenpaugh

PeopleServ LLC Jefferson (AFH)
1412 Jefferson Street
West Bend, WI  53090
262-573-4556 Contact: Laurel Peckenpaugh

Regner Home (AFH)
529 N. 10th
West Bend, WI  53095
262-365-3606 Contact: Robin McCaigue

REM James Court (AFH)
908 James Court
Hartford, WI  53027
262-670-2677 Contact: Shelly Hansen-Blake

REM Jefferson (AFH)
1500 Jefferson Street
Hartford, WI  53027
262-334-1210 Contact:  Shelley Hansen-Blake

REM Polaris (AFH)
618 Polaris
West Bend, WI  53095
262-334-3124 Contact:  Shelley Hansen-Blake

REM Wisconsin II Germantown (AFH)
N116 W16105 Main Street
Germantown, WI  53022
262-255-2820 Contact: Shelley Hansen-Blake

REM Wisconsin II Judith Court (AFH)
706 Judith Court
West Bend, WI  53095
262-306-0488 Contact: Shelley Hansen-Blake

REM Wisconsin (AFH)
2005 W. Beltline, Hwy. 203
Madison, WI 53713
608-276-1191  Contact:  Shelley Hansen-Blake

Respectful Living LLC Diane Drive (AFH)
6799 Diane Drive
West Bend, WI 53090
262-685-0125 Contact:  Brenda Deuberry

Respectful Living LLC Tower Lane (AFH)
932 Tower Lane
West Bend, WI  53090
262-353-3844 Contact: Brenda Deuberry

Richfield Adult Family Home (AFH)
2425 State Road 175
Richfield, WI  53076
262-338-4941  Contact:  Scott McCardell

Silver Springs of Germantown (AFH)
N120 W12431 Freistadt Road
Germantown, WI 53022
262-236-9075 Contact:  Jacquelynn Chiarelli

South Hartford Adult Family Home (AFH)
3088 State Highway 83
Germantown, WI  53027
262-397-8682 Contact:  Kathleen McCardell

Stepping Stone Group Home LLC (AFH)
432 Sheriden Drive
West Bend, WI  53095
262-204-8005 Contact:  Yolanda Bender

Symicek (AFH)
824 Center Street
Hartford, WI 53027
262-673-0939 Contact: Charles Symicek

Tessar Adult Family Home (AFH)
1613 Jefferson Street
West Bend, WI 53090
262-334-4937 Contact:  Beverly Tessar

Washington Home (AFH)
2030 E. Washington Street
West Bend, WI  53095
262-353-3144 Contact:  Robin McCaigue

Wink Home LLC (AFH)
1354-1356 Patton Drive
Hartford, WI 53027
262-308-2139 Contact:  Craig Wink


 

Nursing Homes
Cedar Community
5595 County Road Z
West Bend, WI 53095
262-306-2100

The Pavilion at Glacier Valley
1900 American Eagle Drive
Slinger, WI 53086
262-297-6300

Samaritan Health Center
531 E. Washington Street
West Bend, WI 53095
262-335-4500

Virginia Hightlands
W173 N10915 Bernie's Way
Germantown, WI 53022
262-509-3300


Moving Assistance
Specializing in relocation and transition - will work with you to handle address changes, make utility, phone and cable TV changes, provide packing boxes and materials, and pack your furnishings. They will unpack and set up your new home, clean your former home and even arrange for an estate sale if needed.

Caring Transitions
1-877-935-4391

Segues, LLC
262-442-4200

Universal Services
262-257-0250


Mental Health Services

Washington County Acute Care Services-Crisis Intervention Team and Behavioral Health Services
333 E. Washington Street Suite 2100
West Bend, WI 53095
262-335-4583 or Toll Free 866-906-6565
Crisis Line-24 hours a day 262-365-6565
Services provided include emergency mental health services 24 hours a day/7days a week, acute inpatient treatment, outpatient evaluation, psychotherapy and counseling, and community support. Cost of service is based on ability to pay. Office hours are 8am to 9pm on Monday and Tuesday, 8pm to 5pm on Wednesday, Thursday, and Friday.

Affiliated Clinical Services

111 E. Washington Street
West Bend, WI 53095
262-338-2717

38 Sell Drive
Hartford, WI 53027
262-673-0301

Christian Family Counseling

120 N. Main Street, Suite 340
West Bend, WI 53095
1-800-438-1772

W175N11120 Stonewood Drive
Germantown, WI 53022
1-800-438-1772

Cornerstone Counseling Services
279 South 17th Avenue #10
West Bend, WI 53095
262-306-8994

Genesis Behavioral Services

1626 Clarence Court
West Bend, WI 53095
262-338-8611

Germantown Outpatient
Stonewood Corportation Center
W715 N11163 Stonewood Drive #208
Germantown, WI 53022
262-673-4477

Hartford Outpatient
1567 East Sumner
Hartford, WI 53027
262-673-4477

NAMI (National Alliance on Mental Illness)
262-339-1235
NAMI of Washington County serves those individuals and their families affected by mental illness. The group's aim is to provide support, education, and advocacy. Call for meeting dates and times. Variety of groups meet at: 

The Positive Image Peer Support Center
2030 Stonebridge Road
West Bend, WI 53095
262-306-7541

Northshore Clinic & Consultants, Inc.
1615 Barton Avenue
West Bend, WI 53090
262-334-5323

Professinal Services Group
724 Elm Street
West Bend, WI 53095
262-353-9701

Warm Line of Washington County
262-353-3540 Wednesdays 4-6pm
A peer run, non-crisis support line for people with mental health challenges.
Wisconsin Seniorcare
Any Wisconsin Senior may be eligible for SeniorCare if you are a permanent resident of Wisconsin, and age 65 or older. There are three levels of program participation, which are dependent on your income. Only your gross income and/or gross social security is considered. Your assets - home, car and other things you own - are not counted.

If your prescription drugs are covered under another health insurance plan, you can still be enrolled in SeniorCare. SeniorCare will coordinate coverage with your other plan.

You will pay $5.00 per prescription for covered generic drugs and $15.00 per prescription for covered brand name drugs. Over the counter drugs, such as vitamins and aspirin are not covered, even if prescribed.

There is an enrollment fee of $30.00 and it takes approximately 3-4 weeks for your paperwork to be processed. You will then receive a SeniorCare card to be used each time you need to fill a prescription.

The following is a schedule of income levels:

LEVEL ONE:
Maximum for individual - $18,832
Maximum per couple - $25,488

LEVEL TWO A:
Per individual - $18,833 - $23,540
Per couple - $25,489 - $31,860
(With a $500 DEDUCTIBLE)

LEVEL TWO B:
Per individual - $23,541 - $28,248
Per couple - $31,861 - $38,232
(With an $850 DEDUCTIBLE)

LEVEL THREE:
Per individual - $28,249 or higher
Per couple - $38,233 or higher
(With an $850 DEDUCTIBLE plus a SPEND-DOWN)

Please use the link to the Wisconsin SeniorCare website for quick access to more information and instructions on how to apply or call the SeniorCare Customer Service at 1-800-657-2038.
SeniorCare and has also been deemed "creditable coverage" (equivalent or better) with regards to Medicare Part D, so the penalty associated with Medicare Part D will not accumulate while enrolled in SeniorCare. The SeniorCare program has been extended through 2015.


Medicare Part D Prescription Drug Benefit
Beginning January 1, 2006, people with Medicare had the option to enroll in a plan that covers prescription drugs. This new benefit is known as "Part D."

Who Is Eligible?
Anyone with Medicare Part A (Hospital Insurance) and/or Part B (Medical Insurance) can join a Medicare prescription drug plan. A person must live in the service area of a prescription drug plan to enroll.

When Can I Join?
If you currently have Medicare Part A and/or Part B, you can join a Medicare prescription drug plan between October 15 and December 7. Your Medicare prescription drug plan coverage will begin on January 1. Part D is a voluntary benefit. This means that an individual who receives Medicare benefits may choose to decline Part D coverage. However, if you delayed joining a Medicare prescription drug plan after you were first eligible, you are likely to pay a penalty in the form of a higher monthly premium. You will have to pay this higher premium as long as you have a Medicare prescription drug plan. The penalty will not apply if you currently have a drug plan that covers at least as much as a Medicare prescription drug plan.

Who Will Provide Medicare Beneficiaries With Drug Coverage?
Insurance providers and other private companies will offer Medicare Part D plans approved by the federal government.

What Drugs Will Be Covered By Medicare?
All plans must include coverage of certain drugs commonly prescribed to elderly and disabled people. Each Medicare prescription drug plan will develop a list of brand name and generic drugs it will cover, called a formulary. The government has not established a uniform list of drugs that every plan must cover. Therefore, consumers will have to compare the formularies offered by each plan available in their region, and enroll directly with the plan of their choice.

How Much Does It Cost?
Costs under Part D will vary according to a Medicare beneficiary's plan choice, medication needs, and income level. Many Medicare beneficiaries will have to pay a monthly premium for Part D coverage as well as a yearly deductible (up to $320 for 2015) and other out-of-pocket costs. Each drug plan can create its own cost structure - within a certain framework created by the federal government. Some plans may offer more coverage and additonal drugs for a higher monthly premium. Medicare beneficiaries with lower incomes and few assets, as well as Medicare beneficiaries who also have Medicaid coverage, will receive assistance with out-of-pocket costs associated with Part D.

What Happens If I Have Other Prescription Drug Coverage?
Many Medicare beneficiaries already have prescription drug coverage through another source such as an employer, union, Wisconsin SeniorCare, Medicaid and Medicare supplemental (Medigap) insurance. If you have been notified that your coverage is creditable, you can continue with your coverage without accruing any penalty with Part D. Medicare beneficiaries who currently receive prescription drug coverage under the Medicaid program will no longer have their drugs paid for by Medicaid after December 31, 2005. People with Medicare who also get full Medicaid benefits will need to enroll in a Part D plan of their choice or will be automatically enrolled in a Medicare prescription drug plan by the government. They will have the opportunity to switch to a different plan on a monthly basis if they need to.

Important Dates:
The Annual Enrollment Period is October 15 through December 7, with your coverage beginning on January 1. Late penalties of approximately 1% per month will apply if you delayed enrollment and did not have creditable drug coverage.

Help is Available!
If you have questions about Medicare Part D contact the Aging & Disability Resource Center at (262) 335-4497 or Toll Free (877) 306-3030. To find out more information about getting extra help (Low Income Subsidy or LIS) with your prescription drug costs, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778) or visit www.ssa.gov

Call 1-800-MEDICARE or visit www.medicare.gov

If you are under the age of 60 and receive Medicare, call the Disability Drug Benefit Helpline at 1-800-926-4862.


Congregate Meals
The congregate nutrition program offers persons age 60 and over the opportunity to enjoy a hot lunch and to meet socially with other seniors. There are seven congregate meal sites located throughout Washington County that offer noon meals up to five days per week.

Reservations for lunch must be made at least one day in advance by 12:00 p.m. by calling 262-335-4497 or by calling the meal site directly. Cancellations should also be called in by no later than 12:00 pm one business day in advance. The seven meal sites are:

Germantown Senior Center
W162 N11960 Park Avenue
Germantown, WI 53022
Open: Monday - Friday 9:00 a.m. - 1:00 p.m.
414-380-8666 or 1-877-306-3030

Parkside Senior Village
325 Park Avenue
Hartford, WI 53027
Open: Monday - Friday 9:00 a.m. - 1:00 p.m.
262-483-2049 or 1-877-306-3030

Jackson Community Center
N165 W20330 Hickory Lane Dr
Jackson, WI 53037
Open: Monday-Friday 9:00 a.m. - 1:00 p.m.
262-483-6184

Meadowbrook Manor
475 Meadowbrook Drive
West Bend, WI 53090
Open: Monday - Friday 9:00 a.m. - 1:00 p.m.
262-355-6040

Meadow Creek Apartments
1119 Roseland Drive
Kewaskum, WI 53040
Open: Mon.- Thurs. 9:00 a.m. - 1:00 p.m.
262-483-2056

Scenic View Apartments
205 Slinger Road
Slinger, WI 53086
Open: Monday - Friday 9:00 a.m. - 1:00 p.m.
262-483-2067

Senior Citizens Activities, Inc.
401 E. Washington Street
West Bend, WI 53095
Open: Monday - Friday 9:00 a.m. - 1:00 p.m.
262-335-4499 or 262-335-4497


Home Delivered Meals
Meals can be delivered to home bound persons age 60 and over who are eligible for this program. Call for more information on eligibility requirements.  Special diets and an additional cold meal may be available to those who qualify.
  • Aging & Disability Resource Center of Washington County
    262-335-4497
  • Froedtert Health Community Memorial Hospital, Menomonee Falls
    Contact Horizon Home Care
    414-365-8300
    -Serving in limited Germantown areas.

Senior Centers
Germantown Senior Center
W162 N11960 Park Avenue
Germantown, WI 53022
262-253-7799

Jackson Community Center
N165W20330 Hickory Lane Dr
Jackson, WI 53037
262-677-9665

Senior Citizens Activities, Inc.
401 E Washington Street
West Bend, WI 53095
262-335-4433

Senior Friends, Inc.
Hartford Senior Center
730 Highland Avenue
Hartford, WI 53027
262-673-4005


Support Groups
Below is a listing of various support groups available in Washington County or nearby surrounding areas:

ALS Association Support Groups

      • Milwaukee ALS Caregivers Support Group
        Locations vary-available on Chapter Website: www.alsawi.org 4th Thursday of each month at 7pm. 414-831-3989 Robin Stanczyk
      • Milwaukee ALS Support Group
        Froedtert Memorial Hospital
        9200 W Wisconsin Avenue, Conference Room NT 2209, Milwaukee, WI 2nd Saturday of each month from 11:00am-1:00pm. Use lot on right side of main entrance off 92nd Street, handicapped parking located on south side of hospital. 414-831-3990 Mary DeFrain-Jones

Alzheimer's Association Support Groups

      • The Lakeshore at Jackson Crossing
        N168 W22026 Main Street, Jackson, WI 3rd Wednesday of the month at 6:00pm 262-993-0755 Ruth Wood or Lynn Steinback
      • The Cottages Community Room
        6090 Scenic Drive, West Bend, WI 53095 2nd Wednesday of each month from 1:00-3:00pm 262-306-4230 Melissa Searle
      • Family Enrichment Center
        885 Badger Circle, Room E, Grafton, WI 53024 2nd Wednesday of each month from 3:00pm-4:30pm 920-838-1311 Ginny Nyhuis or 262-284-8124 Kathy Glaser. For the Person with Memory Loss and their Family
      • Menomonee Falls Fire Department
        W140 N7501 Lilly Road, Menomonee Falls, WI 2nd Monday of each month 6:30-8pm 414-479-8800 Jennifer Harders
      • Menomonee Falls Public Libary
        W156 N8436 Pilgrim Road, Menomonee Falls, WI 1st Thursday of each month 1:30pm-3pm 414-803-4101 Laura Harvey
      • Mequon Safety Building (enter through back)
        11300 N Buntrock Avenue, Mequon, WI 53092 2nd Thursday of each month 10:00am-11:30am 414-491-1123 Christy Stemm

Bereavement Support Groups

      • Loss of Spouse or Partner Support Group
        Horizon Grief Resource Center
        11400 W Lake Park Drive, Milwaukee, WI 53224
        Every Thursday 12:30-2:00pm. 414-586-8383 or 414-586-8328 Kayla
      • St. Francis Cabrini Church
        1025 S. 7th Avenue-Lower Level, West Bend, WI 53095 1st Thursday of each month at 6:30pm 262-338-2366 Mary Hernikl or 262-306-2691 Kathy Crago
      • Separated, Divorced and Widowed Men and Women
        Kettle Moraine YMCA
        1111 Washington Avenue, West Bend, WI 53095 Every 1st, 2nd, 4th and 5th Friday of each month 7:30pm-9:00pm 262-334-3766 Mary Ciocarelli or 262-306-1243 Dolores Eder

Brain Injury Support Group

      • Clearview-Brain Injury Center
        198 Cty Road DF Juneau, WI 53039 3rd Monday of each month 6:00-7:00pm 920-386-3403 Tammy Novotny

Cancer Support Group (Location Varies)

      • Kraemer Cancer Center, St. Joseph's Hospital
        3200 Pleasant Valley Road, Lobby Conference Room, West Bend, WI 53095 or
        Rivershores YMCA, 705 Village Green Way, Unit 201, West Bend, WI 53090 1st Wednesday of most months, except Summer, 6:00-7:30pm 262-836-7272 Small Stones or 262-836-7099 Gina Wilson, RN
      • Multiple Myeloma Support Group
        Froedtert Health St. Joseph's Hospital
        3200 Pleasant Valley Road, West Bend, WI 53095 2nd Thursday of each month 7-9:00 pm 262-903-7911 Sue Enright

Caregivers Support Groups

      • Caregivers for Family and Friends Outreach Support Group
        Public Agency Center, 333 E. Washington Street, Suite 1113, West Bend, WI 53095 Third Tuesday of each month from 1:30-3:30pm 262-335-4497
      • Family and Friends Support Group for Caregivers of Clients with Memory Impairment
        Silverado Oak Village, W128N6900 Northfield Drive, Menomonee Falls, WI 53051 Third Wednesday of each month from 6:30-7:30pm RSVP to Karen Williams at 262-532-0800

Independence First Support Group for People with Disabilites

      • Meets at Wendy's Restaurant
        650 W Paradise Drive, West Bend, WI 53095 2nd Wednesday of the month 12:30-1:30pm
        414-937-5913 VP/Relay Tonya Villwock, Coordinator-in-charge

Low Vision Support Group

      • West Bend Library
        630 Poplar Street, West Bend, WI 53095 1st Thursday of the month, 1:00-2:30pm 262-335-5151 Ext. 5241 Nancy Larson-Outreach Librarian or 262-483-4883 Kathy Portz-Low Vision Challenger

Mental Illness - Support Groups for Families

      • Faith and Recovery - Health Support Group for family members dealing with a mental illness
        St. John's Lutheran Church Parlor
        809 S 6th Avenue, West Bend, WI 1st and 3rd Thursday of the month 7:00pm-8:30pm 262-305-0790 Mary
      • NAMI Washington County's Family Support Group
        Positive Image Center
        2030 Stonebridge Road West Bend, WI 53095 3rd Monday of each month 7:00-8:30pm 262-339-1235 Deb

Multiple Sclerosis Support Groups

      • MS Circle of Hope Support Group-Public Agency Center, 333 E. Washington Street Suite 1113A, West Bend, WI 4th Monday of each month 6:30pm 262-339-6748

Parkinson's Support Group

      • Cedar Ridge Apartments
        113 Cedar Ridge Drive, West Bend, WI 53095 3rd Monday of the month from 1:00-3:00pm 1-800-972-5455 Jeremy Ott

Prostate Cancer Support Group

      • Community Memorial Hospital, Treiver Conference Center
        W180 N8085 Town Hall Road, Menomonee Falls, WI 53051 2nd Wednesday of every other month 6:00-7:30pm 262-257-5100 Kim Felton, RN

Pulmonary (COPD) Support Group

      • Community Memorial Hospital, Treiver Conference Center
        W180 N8085 Town Hall Road, Menomonee Falls, WI 53051 2nd Wednesday of each month 1:00-3:00pm 1-800-246-8332 Care Connection

Stroke Support Group

      • Froedtert Health St. Joseph's Hospital West Bend Clinic South
        1st Floor Conference Room, 3200 Pleasant Valley Road, West Bend, WI 53095 3rd Tuesday of the month from 3:00-4:00pm 262-836-7061 Tina Steddick, PT

Washington County Shared-Ride Taxi Service
262-338-2908 or Toll Free 1-888-285-8294
Monday-Thursday 5am-10pm
Friday and Saturday 5am-1am
Sunday 8am-4pm

Washington County Commuter Express
262-677-3445 or Toll Free 1-888-675-9223

Hartford City Taxi Service
262-673-8223
Weekdays: Sept-May 6am-9pm, June-August 6am-8pm
Saturday 8am-8pm
Sunday 9am-4pm
Closed Holidays

West Bend City Taxi Service
262-334-3096
Monday-Saturday 6am-10pm
Sunday 8am-4pm
Closed Holidays except Easter

A-Taxi
262-208-4740
Transportation provided anywhere, curb to curb service, 24 hours a day, 7 days a week. Fare Structure: Pickup charge varies based on starting location. $2.40 per mile. Cancellation required before taxi leaves to pickup.

Advantage Transport Services
414-377-9953
Specialize in servicing non-ambulatory clients who are using wheelchairs and mobility scooters as well as those that need extra assistance. Non-emergency medical transportation company.

Anytime Chartered Bus Service
920-342-3376
Provides medical/social transportation throughout Washington County and will travel to Milwaukee. Provides door thru door service and will accept same day reservations. Fare Structure: $28 one way plus $2.20 per mile

Germantown Senior Van Service
262-250-4712
Monday-Friday 9am-2:30pm
Service for area adults 55 and older-call for fees and reservations.

Interfaith Caregivers of Washington County
262-365-0902
Reservations are taken Monday-Friday 9am-1pm
Transportation provided by volunteers for persons 60 and older for grocery shopping, medical, and dental appointments in and outside of Washington County. Advance notice required at least a week to 10 days before the appointment. Wheelchair accessible vehicles are also available.

Life Star Medical Transport
262-338-9798
Provides non-emergency specialized transportation. Services covered by Title 19. Call for information on cost of private pay, 8am-5pm M-F.

Medical Transportation Management, Inc.
1-866-907-1493 TTY 1-866-288-3133
Provides non-emergency medical transportation services for certain Medicaid and BadgerCare Plus members.

Personalized Transportation Services, LLC
262-628-0189
Provides door thru door non-emergency service and specializes in the transport of handicapped and disabled individuals. Services are private pay. Call for information 7am-5pm Monday-Friday and 8am-2pm Saturday. 24-48 hour advanced notice is required.

Transportation Connection, Inc.
920-602-0161
Non-emergency transportation for seniors, disabled individuals, and business travelers. Rides can be scheduled up to 3 weeks in advance.

Transtar Medical Transport
920-533-3800
Service Level: Disabled elderly, wheelchair, ambulatory, stretcher.  Individuals in wheelchairs must arrange additional assistance when more than 2 steps must be negotiated. Private pay, worker's comp, Title 19/Medicaid must have valid Certificate of Need form completed and signed by a doctor.  24 hour advanced notice preferred.
Monday-Friday 6am-6pm
Saturday 6am-4pm
Sunday, with special arrangements

Transportation for Cancer Patients
American Cancer Society Road to Recovery, Washington County
800-947-0487
Offers door-to-door ground transportation for cancer patients who need transportation to medical appointments.